# AcornReply

> AI-assisted support inbox for small teams. The support inbox for teams under 10 who still reply themselves. AI surfaces context and drafts the reply in your voice. You edit and a human hits send.

## Product

- [Home](https://acornreply.com/): what AcornReply is and how it works
- [Quick start](https://acornreply.com/quickstart): five-minute setup, signup through first reply
- [Pricing](https://acornreply.com/pricing): Free, Pro, Premium — flat per workspace, not per seat
- [FAQ](https://acornreply.com/faq): setup, voice tuning, AI safety, security, billing

## Developers

- [API documentation](https://acornreply.com/developers): create tickets programmatically; quickstart and full reference
- [OpenAPI spec](https://acornreply.com/api/v1/openapi.json): machine-readable schema for tools and agents

## Solutions

- [Solutions index](https://acornreply.com/solutions): use cases and competitor comparisons
- [For founders](https://acornreply.com/solutions/founders): AI inbox sized for solo founders
- [For indie SaaS](https://acornreply.com/solutions/indie-saas): outgrow Gmail labels without per-seat pricing
- [For small agencies](https://acornreply.com/solutions/agencies): one inbox per client, one bill

## Comparisons

- [Help Scout alternative](https://acornreply.com/solutions/help-scout-alternative): for teams Help Scout outgrew
- [Front alternative](https://acornreply.com/solutions/front-alternative): a simpler shared inbox below Front's target size
- [Missive alternative](https://acornreply.com/solutions/missive-alternative): AI drafts and a contact form, out of the box
- [Zendesk alternative](https://acornreply.com/solutions/zendesk-alternative): a lightweight inbox for teams under Zendesk's scale
- [Freshdesk alternative](https://acornreply.com/solutions/freshdesk-alternative): flat-priced support email without the help-desk setup
- [Gorgias alternative](https://acornreply.com/solutions/gorgias-alternative): general-purpose support for teams that are not Shopify-only

## Guides

- [How to add a shared inbox to Outlook](https://acornreply.com/guides/add-a-shared-inbox-to-outlook): To add a shared inbox to Outlook, a Microsoft 365 admin creates a shared mailbox and grants your team access; it then shows up in each person's Outlook automatically.
- [How to set up a shared inbox in Gmail](https://acornreply.com/guides/add-a-shared-inbox-to-gmail): Gmail has no built-in shared inbox, so teams use one of three workarounds: Google Groups Collaborative Inbox, mailbox delegation in Google Workspace, or a shared login. Each shares the mail but none tracks who is replying to what.
- [How to set up a support email](https://acornreply.com/guides/set-up-a-support-email): To set up a support email, create a role address like support@yourcompany.com, route it to a place your whole team can see, and set clear expectations for replies.
- [Shared inbox vs distribution list](https://acornreply.com/guides/shared-inbox-vs-distribution-list): A distribution list copies an email to everyone with no shared state; a shared inbox is one place where the team sees who is replying and what is still open.
- [How to move off a ticketing tool](https://acornreply.com/guides/move-off-a-ticketing-tool): To move off a ticketing tool, forward your support address to the new inbox so new conversations land there, keep the old tool read-only for history, and switch once the new inbox is answering.
- [How to write a support reply fast](https://acornreply.com/guides/write-a-support-reply-fast): To write a support reply fast, answer the exact question first, reuse a draft or template for the common shape, and add the one detail specific to this customer.

## Trust & policy

- [Privacy](https://acornreply.com/privacy): what we collect, share, retain
- [Terms](https://acornreply.com/terms): terms of service
- [Legal](https://acornreply.com/legal): operating entity and disclosures

## Positioning

AcornReply is the AI-assisted customer support inbox for teams under ten people. The AI drafts each reply from your own help articles and a learned voice profile, and by default a human edits and hits send. Autonomous reply modes exist but are opt-in and off until an admin turns them on (see the ai_mode setting: off, deflect, reply_always, reply_no_agent). Channels: forwarded support email; live chat (real-time bubble, email follow-up if the visitor leaves); web contact form via hosted page, inline iframe, or launcher button; developer API. Pricing is flat per workspace, not per seat. The product is a mobile-first PWA. Built on Next.js 16, Postgres, and Postmark by PerfSpot LLC; operated at acornreply.com.