Frequently asked questions
Everything we get asked in early access. Missing one? Use Contact us.
What is Acorn Reply?
A support inbox for small teams (under 10 people) who still answer their own customer email. AI drafts a reply built from your help center and your past replies; a human edits and sends. No bot pretending to be a person.
How does the AI learn my voice?
During onboarding you paste in a handful of past replies you wrote. Acorn Reply derives a voice profile from those examples and uses it to draft new replies. You can refine the profile any time from settings.
How do customers reach us?
Three ways: forward email to a per-tenant address, drop a JS snippet on your site that opens a contact widget, or share a public contact link. No DNS changes are required for v1. Replies go out from your address.
Do you support Gmail or IMAP?
Not in v1. Inbound mail is delivered via Postmark to a per-tenant address; outbound replies go out via Postmark too. Direct Gmail / IMAP integration is on the roadmap.
Where is my data stored?
On Postgres in the EU/US (depending on which Neon region your account is provisioned in). Each tenant's data is row-isolated and queries are scoped by account ID — there is no cross-tenant access path.
Is it secure?
Sign-in uses Google SSO or email magic link via Postmark. Public contact submissions are protected by Cloudflare Turnstile. Inbound webhook signatures are verified with a shared secret. We don't sell or share customer data.
How much does it cost?
Starter is free during early access; Pro pricing is announced at launch. Early-access accounts get founder pricing locked in.
Can I cancel and export my data?
Yes. You can delete your account from settings any time; all conversations and customers are removed. Exporting your inbox to JSON is available on request during early access and self-serve at launch.