AcornReply
Free tool

AI-draft time-savings calculator

Estimate the hours and dollars AI-drafted replies save your team.

Estimating the ROI of AI in customer support comes down to one question: how much time does an AI-drafted first reply save, multiplied by how many replies you send. When AI writes the first version and a human edits and sends, the saving is the minutes your team no longer spends starting from a blank box. Enter your weekly volume, the time a reply takes today, and how much of that drafting AI removes, to see hours saved per week and dollars saved per year. This is the lever Acorn Reply pulls: every reply arrives pre-drafted in your voice, so the same team clears more tickets in less time.

Replies your team sends in a week
Average time to write one reply today
How much of that time AI drafting removes
What an agent's hour costs you, including benefits

Drafting with AI could save your team about $10,400 a year — around 347 hours back on replies.

Minutes saved per replyTime AI drafting removes from each reply
4.0
Hours saved per weekAdded up across every reply you send
6.7
Hours saved per yearThose weekly hours over a full year
347
Dollars saved per yearHours saved times your hourly cost
$10,400