Support email templates

Hi {{name}}, Good news — I've approved your refund for {{detail}}. It should appear back on your original payment method within 5–10 business days, depending on your bank. If you don't see it after that window, feel free to reach back out and I'll track it down for you. Thanks for your patience, {{agent}}

Hi {{name}}, Thank you for reaching out about {{detail}}. I looked into this and, unfortunately, this purchase falls outside our refund window per our policy. I know that's not the answer you were hoping for, and I'm sorry I can't do more here. If there's anything else I can help with, I'm happy to try. Thanks for understanding, {{agent}}

Hi {{name}}, I've processed a partial refund of {{detail}} to your original payment method. This covers the unused portion of your order. You should see it within 5–10 business days. Let me know if you have any questions — happy to walk through how I calculated this. Best, {{agent}}

Hi {{name}}, Thanks for getting in touch. I've submitted your refund request for {{detail}} and it's currently under review. I'll follow up within one business day once I have an update. Appreciate your patience, {{agent}}

Hi {{name}}, I wanted to reach out about your order ({{order_id}}). It's running a bit behind schedule — we're seeing a delay of approximately {{delay}} on this shipment. I'm sorry for the inconvenience. Your order is still on its way, and I'll send you an updated tracking link as soon as it's available. Thanks for your patience, {{agent}}

Hi {{name}}, Your order is on the way! Here's your tracking information: {{detail}} You should be able to see live updates there. If anything looks off or you don't see movement within 48 hours, let me know and I'll look into it right away. Excited for you to receive it! {{agent}}

Hi {{name}}, I'm really sorry about this — it looks like your package ({{detail}}) was lost in transit. That's frustrating, and I want to make it right. I've gone ahead and arranged a replacement shipment. You'll receive a new tracking number within one business day. Thank you for your patience with this — I appreciate it. {{agent}}

Hi {{name}}, Thanks for checking in. Your order ({{order_id}}) has shipped, but the carrier is currently reporting delays in your area. Unfortunately this is outside our control, but we're monitoring it closely. The latest estimated delivery is {{date}}. I'll reach out if anything changes. Sorry for the wait — we appreciate your understanding. {{agent}}

Hi {{name}}, Thank you for taking the time to let us know about {{detail}}. I'm genuinely sorry that happened — it's not the experience we want for you, and I understand why you're frustrated. I've flagged this internally so we can work on preventing it. Is there anything I can do to make this right for you? Sincerely, {{agent}}

Hi {{name}}, I want to personally apologize for the disruption to your service on {{detail}}. We know how much you rely on us, and falling short of that is not okay. The issue has been resolved, and we've taken steps to prevent a recurrence. If you experienced any lost work or data during this time, please let me know and we'll do what we can to help. Thank you for your patience, {{agent}}

Hi {{name}}, I'm so sorry — we made an error with {{detail}} on your account. That's entirely on us, and I've already corrected it. You'll see the adjustment reflected within 5–7 business days. I've also added a note to your account so we can keep an eye out for any downstream effects. Again, I apologize for the confusion. Please don't hesitate to reach out if anything else looks off. {{agent}}

Hi {{name}}, Thank you for your patience with this. I want to make sure {{topic}} gets the attention it deserves, so I'm escalating your case to our {{team}} team. A specialist will be in touch within one business day. In the meantime, your ticket number is {{ticket}} — feel free to reference it if you follow up. We appreciate you sticking with us. {{agent}}

Hi {{name}}, I've reviewed your case regarding {{detail}} and I agree this needs a closer look from our management team. I'm looping them in now. You should hear back within one business day. I've shared the full context so you won't need to repeat yourself. Thank you for your patience, {{agent}}

Hi {{name}}, I've just seen your message about {{topic}} and I'm treating this as urgent. I'm escalating it right now and will have an update to you within {{timeframe}}. Thank you for flagging this — we're on it. {{agent}}

Hi {{name}}, No problem — here's how to reset your password: 1. Go to {{detail}} 2. Click "Forgot password?" 3. Enter your email address and follow the link we send. The link expires after 30 minutes. If you run into any issues, just reply here and I'll sort it out for you. {{agent}}

Hi {{name}}, Your account has been unlocked. You should be able to log in now using {{detail}}. If you're still having trouble, let me know right away and I'll dig in further. {{agent}}

Hi {{name}}, Thanks for reaching out. It looks like your access to {{topic}} is restricted because {{reason}}. To resolve this, you'll need to {{detail}}. If you believe this is a mistake or need help moving forward, I'm happy to assist — just reply here. {{agent}}

Hi {{name}}, Your account has been upgraded to {{detail}}. The new features are active right now — no need to log out or refresh. If you have any questions about what's included or how to get started, I'm here to help. Enjoy the upgrade! {{agent}}

Hi {{name}}, Great news — {{detail}} has been resolved. I'm going to go ahead and close this ticket, but if anything else comes up, don't hesitate to reach back out. Thanks for your patience while we worked through this! {{agent}}

Hi {{name}}, I wanted to follow up on {{detail}}. Since I haven't heard back, I'll go ahead and close this ticket for now — I hope that means everything is sorted! If you still need help, just reply to this message and I'll pick it right back up. {{agent}}

Hi {{name}}, Thank you so much for reaching out — I'm glad we could help with {{detail}}. It was a pleasure working with you. If there's ever anything else you need, we're always here. Take care! {{agent}}

Hi {{name}}, Just checking in to make sure everything is still going smoothly after we resolved {{detail}}. Sometimes issues can resurface, and I want to make sure you're all set. Feel free to reply if anything's come up — happy to take another look. {{agent}}