Support cost-per-ticket calculator
Turn your team size and ticket volume into a real cost per ticket.
Your cost per ticketis what each customer conversation actually costs to handle — total support payroll divided by the number of tickets resolved. It's the number to put in a budget or board deck, and the baseline against which any efficiency gain is measured. Enter your monthly ticket volume, team size, and average salary to see cost per ticket and total annual support spend, with no signup. Most small teams are surprised how much a few extra tickets a month adds up across a year. Faster drafting and fewer back-and-forths are the two levers that move this number.
Conversations your team handles in a month
People answering tickets
Yearly pay per agent, including benefits
Each ticket costs you about $10 to answer — roughly $120,000 a year across your team.
Cost per ticketWhat it costs to answer one conversation
$10.00Monthly labor costTotal agent pay each month
$10,000Annual support spendTotal agent pay across a year
$120,000