Support reply-time calculator
See your realistic first-response time and the staffing it takes to hit your SLA.
A support reply-time calculator estimates how quickly your team can send a first response given your ticket volume, staffing, and coverage hours. First response time is the gap between a customer writing in and a human replying — the metric customers feel most. Enter your numbers below to see your realistic first-response time, how busy your team is, and how many agents it takes to hit a target SLA. It uses a standard queue model: as your team gets busier and nears full capacity, wait times rise sharply. AI-drafted replies cut the minutes spent per ticket, so the same team hits a faster response time without hiring.
New conversations your team gets in a day
People answering tickets
Hours a day someone is actually on tickets
Average time to handle one ticket
How fast you want to reply, in minutes
Your team can keep up with room to spare.
Replies you can handle a dayThe most your team can get through
96 ticketsHow busy your team isShare of your daily capacity in use. Over 100% means work piles up faster than you clear it.
42%Typical wait for a first replyHow long a customer waits before a human responds
7 minAgents to hit your targetPeople needed to reply within 60 min
1