One inbox per client. One bill. One voice profile per brand.
Small agencies juggle support for half a dozen clients out of half a dozen Gmail filters. AcornReply gives each client its own workspace — its own inbound address, its own voice profile, its own branding — under one organization, one team, one bill.
Multi-client support is a context-switching tax.
Agencies running client support juggle different tones, different help articles, different FAQs across brands. Every reply starts with 'which client am I in right now.' Most helpdesks were built for one-company support and treat multi-tenant as an upsell to enterprise.
Voice drift across clients.
Client A is formal. Client B is casual. Without a per-client voice profile, your team writes in whichever tone they wrote in last — and clients notice.
Shared inboxes priced as if every client needs its own seat.
Per-seat helpdesks mean every agency teammate counts against every client subscription. Three teammates across five clients balloons to fifteen seat licenses.
Hand-offs between contractors and full-timers.
Contractors come in for six weeks. The standard helpdesk seat model penalises short engagements. The standard FAQ model loses the institutional knowledge when they leave.
Client-facing channels need client-facing branding.
When a customer fills out a contact form on Client A's site, they should see Client A's logo and colors — not the agency's, and definitely not AcornReply's.
How AcornReply maps to an agency stack.
One organization per agency. One workspace per client. Voice profiles, FAQs, branding, and inbound channels are workspace-scoped. Members, billing, and admin live one level up.
One organization, many workspaces.
Spin up a workspace per client — each gets its own inbound address ([email protected]), its own FAQ, its own voice profile, and its own contact form. The agency org owns all of them and pays one bill.
A voice profile per client.
Each workspace has its own voice profile — pick a different one for Client A and Client B at onboarding, and every reply your team sends in that workspace quietly tunes the profile toward how that client actually writes. Same teammates, different voices, no per-client style guide to maintain.
Branded contact forms on Premium.
On Premium, hide or replace the "Powered by AcornReply" footer on outbound emails and the contact form. Detect-brand pulls each client's logo and primary color automatically. Clients see their own brand, end to end.
Switch workspaces in one click.
Workspace switcher in the top-right swaps the entire context — inbox, FAQ, voice, branding. Same teammates, no log-out cycle, no separate accounts.
An agency with five clients.
A three-person agency runs support for five SaaS clients. They create one AcornReply organization and five workspaces inside it. Each workspace gets its client's voice profile, FAQ, and branded contact form. Teammates flip between workspaces from the switcher. One Pro subscription on each active workspace; one consolidated bill at month-end.
Your first reply, in five minutes.
Sign up, forward your support address, paste five past replies. The next inbound message arrives with a draft already written.
Frequently asked questions
Can one teammate work across multiple client workspaces?
Yes. Members belong to the organization and can be granted access to any workspace inside it. Switching between client inboxes is a single click in the workspace switcher — same login, same session.
Can each client see their own branding on the contact form?
Yes, on Premium. Open Branding settings inside the client workspace, click Detect brand, and AcornReply pulls the logo, favicon, social image, and primary color from their site. The "Powered by AcornReply" footer can also be hidden or replaced on both the contact form and outbound emails — per client, not per agency.
How does billing work across multiple clients?
Per workspace. Each client workspace runs on its own plan — Free, Pro, or Premium — billed monthly to the organization. The agency owner sees one consolidated bill per month with a line per workspace, not five separate invoices.
Can I assign a contractor to one client without giving them access to the others?
Yes. When you invite a member to the organization, you grant them access to specific workspaces. A contractor working on Client A's project sees only Client A's inbox, FAQ, and voice profile. Revoking access is one click when their engagement ends.