Your first reply, in five minutes.
Five steps from a fresh account to a sent reply. Each step links to the FAQ if you want more detail.
Sign up
Head to /signup and pick Google SSO or an email magic link. No credit card. We don't ask for DNS changes.
Know the four nouns
Everything in AcornReply nests inside these four. You'll see them in the URL and in settings, worth a 30-second skim now.
- Organization
- Owns billing and members. Usually one per company.
- Workspace
- A single inbox. Spin up more than one if you run multiple brands.
- Conversation
- A thread with one customer. Lives inside a workspace.
- Message
- Each email or form submission inside a conversation.
Create your workspace
Right after signup, the first admin names the workspace (your team or brand) and picks a slug. The slug becomes your inbound address and your hosted contact URL. Pick it carefully, but you can rename later.
Teammates invited after this skip the create step and land straight in the inbox.
Let customers reach you
Open Settings → Channels for five copy-paste options. All feed the same inbox.
- Inbound email
A per-workspace support address. Publish it directly, or forward your existing support inbox to it.
- Live chat
Real-time chat bubble in the bottom-right. Replies appear instantly; email follow-up if the visitor leaves. One script tag, no build step.
- Hosted link
A public URL on your subdomain. Share it anywhere: email signatures, social bios, footers.
- Iframe embed
Inline contact form on your site. Auto-resizes to fit. Survives a workspace rename.
- Form launcher
A button in the bottom-right that opens the contact form. One script tag, no build step.
Invite teammates
Open Settings → Members, enter an email, hit Invite. They get a magic-link invite. Everyone joins as a member (works the inbox); promote them to admin (manages billing, members, workspace settings) from the same page after they accept.