A shared inbox sized to your team, not the other way round.
AcornReply is the support inbox for small teams who still hit send themselves. Pick the page that matches how you work. Every one of them lands in the same product, the same flat price, and the same default: a human hits send, and the AI sends on its own only if you turn that on.
How AcornReply fits your team.
Same product, framed for the team running it. Founders, indie SaaS makers, and small agencies hit different friction points. Start at the one that sounds like you.
- AI customer service
AI customer service
AI drafts in your voice and, by default, a human sends. Not a chatbot.
Read more - AI support inbox
AI support inbox
AI drafts every reply in your voice; by default, a human hits send.
Read more - Complaint management software
Complaint management software
One thread per complaint, with an owner and a status. Not a regulated complaints register.
Read more - Stop missing support emails
Stop missing support emails
The structural fix for messages that slip through personal inboxes.
Read more - AI customer service agent
AI customer service agent
The assistant kind by default, not the autonomous kind. It drafts like a second agent; you send.
Read more - Customer service automation
Customer service automation
Automates the writing, not the deciding. Every reply arrives drafted; by default, a human sends it.
Read more - For founders
For founders
When you're the support team and the product team. One inbox, drafts in your voice, mobile-first between meetings.
Read more - For indie SaaS
For indie SaaS
Outgrow Gmail labels without paying per-seat. Forward your support address and keep replying like a person, not a ticket.
Read more - For small agencies
For small agencies
One inbox per client, one bill at the end of the month. AI keeps each voice straight; you keep the relationship.
Read more
Already on Help Scout, Front, or Missive?
Honest comparisons: what each tool does well, where it chafes for teams under ten, and who should stay put. We are not trying to win every customer.
- Help Scout alternative
Help Scout alternative
For teams that liked Help Scout but bounced off the per-seat math. AcornReply is flat per organization and drafts-first, with auto-reply opt-in and off by default.
Compare - Front alternative
Front alternative
Front markets to "complex customer operations." If yours is one founder, two teammates, and a shared inbox, AcornReply is the smaller fit.
Compare - Missive alternative
Missive alternative
Missive nails team email. AcornReply adds AI drafts grounded in your FAQ and a hosted contact form, without an AI sidebar bolted on.
Compare - Zendesk alternative
Zendesk alternative
Zendesk is the enterprise standard. For a startup with no support department, AcornReply is the inbox that drafts your replies, without the ticket portal or per-agent pricing.
Compare - Freshdesk alternative
Freshdesk alternative
Freshdesk is a capable helpdesk that scales into a support team. AcornReply is the lighter inbox for the team that has not needed a helpdesk yet: the reply is drafted before you open the message.
Compare - Gorgias alternative
Gorgias alternative
Gorgias is built for high-volume Shopify support. AcornReply is the flat-priced, general-purpose fit for support that is not order-status tickets.
Compare - Zoho TeamInbox alternative
Zoho TeamInbox alternative
TeamInbox is the right call if you already run on Zoho. AcornReply is the drafts-first, flat-priced inbox for teams who do not.
Compare - Intercom alternative
Intercom alternative
Intercom is a powerful platform priced per seat, with its AI metered on top of that per resolution. AcornReply is the email-native inbox with AI drafts included and flat pricing.
Compare - Crisp alternative
Crisp alternative
Crisp is chat-first, with chat, an inbox and a knowledge base together. AcornReply is one inbox where chat, email and a help center land together, flat per organization.
Compare - Tawk.to alternative
Tawk.to alternative
Tawk.to is free to use and it is chat only. AcornReply puts chat, email and a help center in one inbox, with a free tier of its own.
Compare
One product, one inbox, and you decide who sends.
Email, live chat, and a web form (hosted page, iframe, or launcher button), plus a developer API. All feed the same inbox, and by default a human is on the send button for every reply.