Free support reply templates
Copy-and-paste replies for the questions a support inbox answers most: canned responses, away messages, closing sequences, chat scripts, and knowledge base skeletons. No signup.
Canned response examples
Thirty-seven replies you can copy, fill in, and send today.
37 templates
- First reply
- Asking for details
- Refunds
- Shipping and delays
- Apologies
- Escalations
- Account and access
- Closing and resolved
Out of office message examples
Away messages written for a support queue, not an email signature.
16 templates
- Away and vacation
- Holiday and company closure
- After hours and weekends
- Extended leave and handover
- Reduced coverage
Closing a ticket due to no response
The whole sequence, not just the last message.
9 templates
- The standard sequence
- When you are waiting on information
- When you proposed a fix
- Refunds and billing
- Closing with the answer anyway
Customer service scripts
Written to be said out loud, not read off a page.
14 templates
- Opening a chat
- Holding and buying time
- Asking a clarifying question
- Transferring or escalating
- Delivering bad news
- Closing a chat
Knowledge base article template
Five skeletons you fill in, not five articles about writing articles.
5 templates
- Core article types
- Policy and change articles