Your support inbox, on your Android phone.
Reply to customers between meetings. Edit the AI draft and hit send, then clear the rest of the queue with a swipe. It is the same inbox as the web app, signed in to the same account.
Free on Google Play as "Support Inbox - AcornReply". Requires Android 7.0 or later.
The whole inbox in your pocket
What you can do from your phone
What the app does today, for the day-to-day work of answering customers.
Reply with the AI draft
Edit the draft, send it as written, or ask for a new one. Either way you read it before your customer does.
Swipe to snooze or resolve
Swipe right to snooze until later today, tomorrow or next week. Swipe left to resolve. Swipe a snoozed or resolved row to reopen it.
Notes and @mentions
Leave an internal note on a conversation and @mention a teammate. Your mentions collect under the bell, so you can see who needs you.
Assign and tidy up
Assign a conversation, mark it as spam, archive it or delete it. Filter the inbox by status, show only what is assigned to you, or search.
Live chat, too
Chats from the widget on your site land in the same inbox as email, and you answer them from the app the same way.
Photos and files
Attach a photo or a file from your phone to a reply.
Sign up in the app
New to AcornReply? Create an account in the app with an email code or Google. Then set up your workspace, pick a voice for the drafts and get its inbound address.
Notifications for the messages that need you
Allow notifications once, and the app turns them on for every workspace you belong to. You can turn a workspace off later in the app, under Notifications.
A new customer message goes to the person the conversation is assigned to. If nobody is assigned, everyone in the workspace with notifications on gets it. Conversations the AI answers on its own do not ping anyone.
You also get one when a snoozed conversation assigned to you wakes up, and when a teammate @mentions you. Tap it and the conversation opens.
Going away? Mark yourself away, or add your vacation dates, from Availability in the app.
Limits, stated up front
Plain about the edges, so nobody finds them after installing.
Built for phones
There is no tablet layout yet. On a tablet or a computer, use the web app: it installs from Chrome and gets web push.
Setup happens on the web
Billing and plans, analytics, managing the knowledge base and help center, and channel setup (email forwarding, the contact form and the chat widget) are on the web app. So are members and invites, API keys and branding.
No Sign in with Apple
Sign in with Apple is only in the iPhone app. If you made your account with Apple, sign in on Android with an email code sent to the same address.
Not in the EU yet
The app is on Google Play in about 20 countries, including the US, the UK and Australia. It is not on Google Play in the EU yet. Where it is not listed, use the web app in Chrome.
Questions people ask
Is there an AcornReply app for Android?
Yes. "Support Inbox - AcornReply" is free on Google Play and needs Android 7.0 or later. It is the same inbox as the web app: sign in with the account you already have, or create one in the app.
Is there an AcornReply app for iPhone?
Yes. The iPhone app is free on the App Store. Both apps show the same inbox, so a team can mix iPhone and Android.
Does the app work on a tablet?
The app is built for phones. There is no tablet layout yet, so on a tablet use the web app in Chrome.
Will my phone buzz for every message?
No. A new customer message notifies the person the conversation is assigned to, or everyone in the workspace with notifications on when nobody is assigned. Conversations the AI answers on its own do not notify anyone. You also get a notification when a snoozed conversation assigned to you wakes up, and for an @mention.
Can I sign up from the app?
Yes. Create an account with an email code or Google, then set up your workspace in the app. Sign in with Apple is only in the iPhone app.
Can I manage billing or the knowledge base from the app?
No. Plans and billing, analytics, managing the knowledge base and channel setup are on the web app. The Android app is for answering customers.
Is the app available in my country?
It is on Google Play in about 20 countries, including the US, the UK and Australia. It is not on Google Play in the EU yet. Everywhere else, use the web app in your browser.
Get the app, or start on the web
Download the app and sign up there, or start free on the web and sign in on your phone later.